PRIVACY POLICY
TERMS OF USE
This is the privacy notice of Innovation Zed Ltd. (trading as InsulCheck). In this document, “we” or “us” refers to Innovation Zed Ltd. We are company number 469011 registered in Ireland. Our registered office is at:
148 The Northumberlands
Love Lane
Dublin 2
Ireland
This is a notice to tell you our policy about all information that we record about you. It covers both information that could identify you and information that could not.
We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with Ireland law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site immediately.
Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.
Here is a list of the information we collect from you, either through our web site or because you give it to us in some other way, and why it is necessary to collect it:
1. BASIC IDENTIFICATION AND CONTACT INFORMATION, SUCH AS YOUR NAME AND CONTACT DETAILS.
This information is used:
1.1. to provide you with the services which you request;
1.2. for verifying your identity for security purposes;
1.3. for marketing our services and products;
1.4. Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.
2. YOUR DOMAIN NAME AND E-MAIL ADDRESS ARE RECOGNISED BY OUR SERVERS AND THE PAGES THAT YOU VISIT ARE RECORDED.
We shall not under any circumstances divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:
2.1. to correspond with you or deal with you as you expect.
2.2. in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
2.3. to send you news about the services to which you have signed up;
2.4. to tell you about other of our services or services of sister web sites.
3. INFORMATION YOU POST ON OUR WEBSITE
Information you send to us by posting to a forum or blog or in your advertisement is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.
4. WEBSITE USAGE INFORMATION
We may use software embedded in our website (such as JavaScript) to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not presently associate such information with an identifiable person.
5. FINANCIAL INFORMATION RELATING ONLY TO YOUR CREDIT CARDS
This information is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of WorldPay or Realex or PayPal or some other reputable payment service provider. That page may be dressed in our “livery”, but it is not controlled by us. Our staff and contractors never have access to it.
6. PERSONAL INFORMATION
Your e-mail address is recorded when you send e-mail to us. We shall use it only to correspond with you or otherwise strictly in accordance with your instructions. We shall not under any circumstances divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically.
7. COOKIES
A cookie is information that we transfer to your computer’s hard drive through your web browser. We may then request the return of that information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.
Your browser software provides help on how to manage and disable cookies. We recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you may not be able to use all the functionality of our website.
8. SENDING A MESSAGE TO OUR SUPPORT SYSTEM
When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation.
9. COMPLAINTS
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
10. THIRD PARTY CONTENT
Our web site is a publishing medium in that anyone may register and then publish information about himself or some other person. We do not moderate or control what is posted. If you complain about any of the content on our web site, we shall investigate your complaint. If we feel it may be justified, we shall remove it while we investigate. Free speech is a fundamental right, so we have to make a judgement as to whose right will be obstructed: yours, or that of the person who posted the content which offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
11. CONTENT YOU PROVIDE TO US
If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to the entire World, you have no control whatever as to how it is used.
12. INFORMATION WE OBTAIN FROM THIRD PARTIES
Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.
13. USE OF SITE BY CHILDREN
We do not market to children, nor do we sell products or services for purchase by children. We do sell products and services for end use by children, but for purchase by adults. If you are under 18, you may use our site only with consent from a parent or guardian.
14. DISCLOSURE TO GOVERNMENT AND THEIR AGENCIES.
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
15. SALE OF YOUR PERSONAL INFORMATION
Except as specified above, we do not rent, sell or otherwise disclose any of your information to any person outside our business.
16. DATA MAY BE “PROCESSED” OUTSIDE THE IRELAND
Our web sites are hosted in Ireland. We also may use outsourced services in countries outside the EU from time to time in other aspects of our business. Accordingly, data obtained within Ireland may be “processed” outside of Ireland and data obtained in any other country may be processed within or outside that country.
17. COMPLIANCE WITH THE LAW
This confidentiality policy has been compiled so as to comply with current US and EU legislation, so far as we are aware. If you think it fails to satisfy the law of your country, we should like to hear from you.
18. REMOVAL OF YOUR INFORMATION
If you wish us to remove personally identifiable information from our web site, you may contact us at support@insulcheck.com
To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
If you have any question regarding this Privacy Policy, please contact us through the contact page.
1. TERMS OF USE
Trading terms and conditions of Innovation Zed (trading as InsulCheck)
These terms and conditions regulate the business relationship between you and us. By using Our Website in any way, or by buying from us, you agree to be bound by them.
No person under the age of 18 years may purchase InsulCheck(s). If you are under 18, please confer with an adult to make your purchase.
“We” are Innovation Zed (trading as InsulCheck), a company incorporated in Ireland. Our address is:
NovaUCD
Belfield Innovation Park
University College Dublin
Belfield,
Dublin 4
Ireland
You are a visitor to Our Website or our customer.
1. DEFINITIONS
In this agreement:
“Carrier” means any person or business contracted by us to carry InsulCheck(s) from us to you, whether all or part of the distance.
“Consumer” means any natural person who, in connection with this agreement, is acting for purposes which are outside his business.
“Our Website” means the entire computing hardware and software installation that is or supports Our Website.
“Goods” means InsulCheck or any of the Goods we offer for sale on our Website
“Content” means any material in any form published on Our Website by us or any third party with our consent.
“Material” means Content of any sort posted by you on Our Website
2. OUR CONTRACT WITH YOU
These terms and conditions apply:
2.1 So far as the context allows, to you as a visitor to Our Website; and
2.2 In any event to you as a buyer or prospective buyer of our InsulCheck offering.
2.3 We shall accept your order by e-mail confirmation. That is when our contract is made. Our message will also confirm details of your purchase and tell you when we shall despatch your order.
2.4 We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order InsulCheck(s).
2.5 Unfortunately, we cannot guarantee that InsulCheck(s) advertised on our website are available.
2.6 If we do not have all of the InsulCheck(s) you order in stock, we may offer you alternatives. If this happens you may:
2.6.1 accept the alternatives we offer;
2.6.2 cancel all or part of your order;
2.7 If in future, you buy InsulCheck(s) from us under any arrangement which does not involve your payment via Our Website, these terms still apply.
2.8 If we owe you money on account of your cancellation, we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 30 days from the date of cancellation of your order.
3. YOUR RESPONSIBILITY TO US INCLUDES:
3.1 You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the InsulCheck(s).
3.2 Before you use your InsulCheck, you agree to read the instruction sheet supplied carefully and to abide by the advice and guidance for operation, provided therein. You agree that InsulCheck should not be used to alter your injection schedule as recommended by your doctor. If in doubt about your diabetes, always consult your doctor.
4. PRICE AND PAYMENT
4.1 We endeavour to keep our website prices updated and accurate but it is possible that the price may have increased from that published. If that happens, we will not send your order until you have confirmed that you wish to order at the new price.
4.2 Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than Euros will be borne by you.
4.3 Prices include Irish value added tax (VAT) at the rate applicable when you place your order.
5. DELIVERY
5.1 Deliveries will be made by post or by mail or by a carrier instructed by us to the address stipulated in your order. You must ensure that someone is present to accept delivery.
5.2 If we ourselves are not able to deliver your InsulCheck(s) within [20] days of the date of your order, we shall notify you by e-mail to arrange a later date for delivery and giving you the option of cancelling your order.
5.3 We may deliver the InsulCheck(s) you have ordered in instalments if they are not all available at the same time for delivery.
5.4 InsulCheck(s) are sent at our risk until delivered to you at the address you have given to us.
5.5 We will send you a message by email to tell you when we have despatched your order.
6. CANCELLATION OF ORDER
6.1 If you are a citizen of the European Union, and you bought the InsulCheck(s) as a Consumer, you may cancel your order at any time before we despatch your order or before the expiry of 7 working days from the date you receive your order, not including the day you received it. As required by the Distance Selling Regulations, details of our after-sales service and guarantees, are given on our website.
6.2 If you cancel before we have sent the InsulCheck(s), we will refund to you the price of the InsulCheck(s) and the cost of delivery, if any.
6.3 If you cancel after we have despatched the InsulCheck(s), we will refund the price of the InsulCheck(s) only.
6.4 If you cancel your order after we have despatched the InsulCheck(s), you must return them to us within 7 days in the same condition in which you received them. We cannot refund your money if the InsulCheck(s) have been used, worn or damaged.
6.5 You are responsible for the cost of returning them.
6.6 To assist us in identifying your InsulCheck(s) on receipt by us, we ask you to email us for a returns reference to be placed below our address.
6.7 We will refund your money within 30 days.
6.8 This paragraph does not affect your rights in the event that the InsulCheck(s) are faulty.
7. FOREIGN TAXES, DUTIES AND IMPORT RESTRICTIONS
7.1 If you are not in the Republic of Ireland, we have no responsibility for, the laws in your country.
7.2 You are responsible for purchasing InsulCheck(s) which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.
8. GOODS RETURNED
8.1 Our most important task is to ensure your absolute satisfaction. We will always strive to reach that target. However, we acknowledge that mistakes are made occasionally. This paragraph covers that possibility. If you are not wholly satisfied with your InsulCheck(s), please tell us at the earliest opportunity:
8.1.1 exactly what is the fault;
8.1.2 the date, if relevant, when the fault became apparent;
8.1.3 when and how you discovered the fault;
8.1.4 how the fault affected your use of the InsulCheck(s);
8.2 To do this, it is essential that you follow the instructions below. These provisions apply in the event that you return InsulCheck(s) to us because you say they are faulty:
8.3 You must tell us by email message to or by letter to our land address at the top of this agreement, that you would like to return InsulCheck(s), specifying exactly which InsulCheck(s) and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send InsulCheck(s) to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
8.4 The InsulCheck(s) must be returned to us as soon as any defect is discovered.
8.5 So far as possible, InsulCheck(s) should be returned:
8.5.1 with InsulCheck(s) and all packaging as far as possible in their original condition;
8.5.2 securely wrapped;
8.5.3 including our delivery slip;
8.5.4 at your risk and cost.
9. DISCLAIMERS
9.1 We or our Content suppliers may make improvements or changes to Our Website, the Content, or to InsulCheck(s), at any time and without advance notice.
9.2 You are advised that Content may include technical inaccuracies or typographical errors. We would be grateful if you bring to our immediate attention, any that you find.
9.3 We give no warranty and make no representation, express or implied, as to:
9.3.1 the adequacy or appropriateness of the InsulCheck(s) for your purpose;
9.3.2 the truth of any Content on Our Website published by someone other than us;
9.3.3 any implied warranty or condition as to merchantability or fitness of the InsulCheck(s) for a purpose other than that for which the InsulCheck(s) are commonly used;
9.3.4 compatibility of Our Website with your equipment, software or telecommunications connection.
9.4 Our Website contains links to other Internet websites outside our power and control. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website.
9.5 We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of InsulCheck(s).
9.6 In any event, including the event that any term or condition or obligation on our part (“Implied Term”) is implied into these conditions by law, then our liability is limited to the maximum extent permitted by law, to the value of the InsulCheck(s) or services you have purchased.
9.7 We shall be under no liability in respect of any defect arising from fair wear and tear, or any wilful damage, negligence, subjection to normal conditions, failure to follow our instructions (whether given orally or in writing), misuse or alteration of InsulCheck(s) without our prior approval, or any other act or omission on your part, your agent or any third party.
10. CONTENT AND INTELLECTUAL PROPERTY RIGHTS
10.1 We will defend the intellectual property rights in connection with our InsulCheck(s) and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).
10.2 We also claim copyright in the designs and compilation of all Content of Our Website. Title and ownership rights shall remain the sole property of us and / or the other content provider. We will strongly protect those rights in all countries.
10.3 Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part without our permission in writing.
10.4 You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person without our permission in writing.
10.5 Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.
11. YOUR EMAIL ADDRESS
11.1 You represent that any username or email address selected by you, when used alone or combined with a second or third level domain name, does not interfere with the rights of any third party and has not been selected for any unlawful purpose.
11.2 You acknowledge and agree that if we believe such selection does interfere with the rights of any third party or is being selected for any unlawful purpose, we may immediately suspend the use of such name or email address, and you will indemnify us for any claim or demand that arises out of your selection.
11.3 You acknowledge and agree that we shall not be liable to you in the event that we are ordered or required by a court or judicial authority, to desist from using or permitting the use of a particular domain name as part of a name or email address.
12. YOUR MATERIAL
12.1 If you post any Material in Our Website, you warrant that you own the copyright in it and you accept all risk and responsibility for it. You grant to us the right to edit, copy, publish, distribute, translate and otherwise use it in any medium and for any purpose.
12.2 You agree that if you do post any Material on Our Website, in doing so, you grant to us a non-exclusive, irrevocable, royalty-free, right in perpetuity to use that Material in any way whatever, throughout the World in any medium. You agree to waive your right to be identified as the author and your right to object to derogatory treatment of your Material.
12.3 You agree to perform all further acts necessary to perfect any of the above rights granted by you to us, including the execution of deeds and documents, at our request.
12.4 You represent and warrant that:
12.4.1 you own the rights to all of the Material that you post;
12.4.2 any fact stated in your Material is accurate;
13. SYSTEM SECURITY
13.1 We will do our best to maintain Our Website so that you have constant use, but there will be times when your use may be interrupted.
13.2 You agree that you will not, and will not allow any other person to violate or attempt to violate any aspect of the security of Our Website.
13.3 You may not use any software tool for the purpose of extracting data from our website.
13.4 You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.
14. ACCEPTABLE USE POLICY
As a condition of your use of Our Website, you agree to comply with these provisions:
14.1 You will not use or allow anyone else to use the Web Site to post or otherwise publish:
14.1.1 copyright works;
14.1.2 commercial audio, video or music files;
14.1.3 any Material which violates the law of any established jurisdiction;
14.1.4 unlicensed software;
14.1.5 software which assists in or promotes: emulators, phishing, hacking, password cracking, IP spoofing;
14.1.6 links to any of the material specified in this paragraph;
14.1.7 pornographic Material;
14.1.8 any Material promoting discrimination or animosity to any person on grounds of gender, race or colour.
14.2 You will not use the Services for spamming. Spamming includes, but is not limited to:
14.2.1 the bulk sending of unsolicited messages, or the sending of unsolicited emails which provoke complaints from recipients;
14.2.2 the sending of junk mail;
14.2.3 the use of distribution lists that include people who have not given specific permission to be included in such distribution process;
14.2.4 excessive and repeated posting off-topic messages to newsgroups;
14.2.5 excessive and repeated cross-posting;
14.2.6 email harassment of another Internet user, including but not limited to, transmitting any threatening, libellous or obscene Material, or Material of any nature which could be deemed to be offensive;
14.2.7 the emailing of age inappropriate communications or content to anyone under the age of 18.
15. INDEMNITY
You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of Our Web Site, your posting any Material, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.
16. MISCELLANEOUS PROVISIONS
16.1 When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.
16.2 Where we provide InsulCheck(s) or other goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other InsulCheck(s) , goods or service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of those InsulCheck or goods or services.
16.3 Nothing in this agreement or on Our Website shall confer on any third party any benefit or obligation.
16.4 If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
16.5 No waiver by us, in exercising any right, power or provision in this agreement shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.
16.6 In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
16.7 We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.
16.8 This Agreement shall be governed by and construed in accordance with the law of the Republic of Ireland. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.